Subject: Ticket Assigned - click and collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 09 May 2021 12:21:06 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  click and collect mohammed                    Bot:  Hi again! Bot:  Please enter your name Customer:  mohammed Bot:  Hi Mohammed ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6305481213 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:09 PM, 09th May                     mohammed                    I want some information about my order when I receive my order           04:09 PM, 09th May                   Fatma                   Hi Mohammed, Good afternoon , Thank you for contacting us. My name is Fatma,i will be happy to help you.           04:09 PM, 09th May                   Fatma                   I can see that you are contacting us to know the status of your order number 6305481213           04:10 PM, 09th May                     mohammed                    Yeah when I receive my order           04:11 PM, 09th May                     mohammed                    Was ready to go collection           04:11 PM, 09th May                     mohammed                    I want my order before eid           04:11 PM, 09th May                     mohammed                    ????I don't have any collection for eid now I can't buy please help me about this I want my dress before eid what I wearing in eid please help me           04:13 PM, 09th May                   Fatma                   We see that you have placed your order on May 5, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           04:14 PM, 09th May                   Fatma                   Is there anything else i can help you with?           04:14 PM, 09th May                     mohammed                    Today is 5 days ago           04:15 PM, 09th May                     mohammed                    When I receive tomorrow           04:16 PM, 09th May                   Fatma                   This is not mentioned here in my system           04:18 PM, 09th May                   Fatma                   Kindly wait till you receive the SMS           04:18 PM, 09th May                   Fatma                   Within 2 days if you did not receive it           04:19 PM, 09th May                   Fatma                   Kindly contact us again and we will be happy to assist you           04:19 PM, 09th May                   Fatma                   Is there anything else i can help you with?           04:19 PM, 09th May                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:20 PM, 09th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2552751