Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 09 May 2021 11:51:18 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation ndichu magdaline                    Bot:  Hi again! Bot:  Please enter your name Customer:  ndichu magdaline Bot:  Hi Ndichu Magdaline ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6303325637 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:44 PM, 09th May                   Fatma                   Hi Ndichu , Good afternoon , Thank you for contacting us. My name is Fatma,i will be happy to help you.           03:45 PM, 09th May                     ndichu magdaline                    When will my parcel be delivered           03:46 PM, 09th May                     ndichu magdaline                    Someone contacted me about my details yet they didn’t deliver           03:46 PM, 09th May                   Fatma                   I can see that you are contacting us to know the status of your order number 6303325637           03:47 PM, 09th May                     ndichu magdaline                    Yeah it’s almost 2weeks now           03:48 PM, 09th May                   Fatma                   Could you please allow me 2 minutes to check your order details?           03:48 PM, 09th May                   Fatma                   +966590705387  Is this your correct contact number?           03:48 PM, 09th May                     ndichu magdaline                    Yeah           03:49 PM, 09th May                   Fatma                   We sincerely apologies for any inconvenience caused to you.           03:50 PM, 09th May                   Fatma                   We would like to inform you that we will forward your issue to the concern team.           03:50 PM, 09th May                   Fatma                   Once we get any update you will email you on your following email address           03:50 PM, 09th May                   Fatma                   [email-masked]           03:50 PM, 09th May                   Fatma                   Is there anything else i can help you with?           03:50 PM, 09th May                     ndichu magdaline                    No thankyou           03:50 PM, 09th May                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:51 PM, 09th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2552496