Subject: Ticket Assigned - click and collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 09 May 2021 10:15:13 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  click and collect fathima vahab                    Bot:  Hi again! Bot:  Please enter your name Customer:  fathima vahab Bot:  Hi Fathima Vahab ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9659578525 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:06 PM, 09th May                     fathima vahab                    Hi i want to cancel my order 9659578525           02:06 PM, 09th May                     fathima vahab                    And i also want to know the update for my order 9659240864           02:07 PM, 09th May                     fathima vahab                    ??           02:08 PM, 09th May                   Fatma                   Hi Fathima , Good afternoon , Thank you for contacting us. My name is Fatma,i will be happy to help you.           02:10 PM, 09th May                   Fatma                   Could you please allow me 2 minutes to check your order 9659578525 details?           02:11 PM, 09th May                   Fatma                   The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 4-15 days.           02:11 PM, 09th May                   Fatma                   Could you please allow me 2 minutes to check your order 9659240864details?           02:12 PM, 09th May                   Fatma                   We see that you have placed your order on May 7, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           02:13 PM, 09th May                   Fatma                   Is there anything else i can help you with?           02:14 PM, 09th May                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:14 PM, 09th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2551690