Subject: Ticket Assigned - click and collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 May 2021 13:48:34 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  click and collect hi                    Customer:  IMAGE Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7458614275 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:35 PM, 08th May                   Fatma                   Hi, Good afternoon , Thank you for contacting us. My name is Fatma,i will be happy to help you.           05:37 PM, 08th May                   Fatma                   4 - 5 working days is the time frame for click and collect orders           05:38 PM, 08th May                     hi                    but first when i asked you said its 2 to 3 days           05:39 PM, 08th May                     hi                             05:40 PM, 08th May                   Fatma                   This is the time frame at this time           05:41 PM, 08th May                   Fatma                   We sincerely apologies for any inconvenience caused to you.           05:41 PM, 08th May                   Fatma                   Is there anything else i can help you with?           05:41 PM, 08th May                     hi                    i have made two orders 7458614275 and 7458888201. will i get my orders before eid           05:41 PM, 08th May                   Fatma                   Thank you for sharing the order number with me           05:42 PM, 08th May                   Fatma                   Could you please allow me 2 minutes to check your order details?           05:42 PM, 08th May                   Fatma                   We see that you have placed your order on May 5, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           05:43 PM, 08th May                     hi                    will I be able to get it before eid           05:43 PM, 08th May                   Fatma                   And the other order will be delivered to the store in the same time frame           05:43 PM, 08th May                   Fatma                   We will do our best to deliver the order before Eid           05:44 PM, 08th May                   Fatma                   Is there anything else i can help you with?           05:44 PM, 08th May                     hi                    i also did a order yesterday in a different device if it is 4 ti 5 days i will receive it only by eid           05:45 PM, 08th May                   Fatma                   Yes           05:47 PM, 08th May                   Fatma                   Is there anything else i can help you with?           05:47 PM, 08th May                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:48 PM, 08th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2545077