Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 May 2021 11:58:06 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation kainat                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  kainat Bot:  Hi Kainat ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6304334494 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:53 PM, 08th May                   Fatma                   Hi Kainat, Good afternoon , Thank you for contacting us. My name is Fatma,i will be happy to help you.           03:53 PM, 08
 th May                     kainat                    6304334494This is my order number it was supposed to be delivered on 6th May           03:53 PM, 08th May                     kainat                    But still i did get my order           03:54 PM, 08th May                   Fatma                   Thank you for sharing the order number with me           03:54 PM, 08th May                   Fatma                   Could you please allow me 2 minutes to check your order details?           03:54 PM, 08th May                     kainat                    Oki           03:54 PM, 08th May                   Fatma                   +966580251481 Is this your correct contact number ?           03:55 PM, 08th May                     kainat                    Yes           03:55 PM, 08th May                   Fatma                   We sincerely apologies for any inconvenience caused to you.           03:56 PM, 08th May                   Fatma                   We would like to inform yo
 u that  we will forward your issue to the concern team.           03:56 PM, 08th May                     kainat                    When it will be delivered?           03:56 PM, 08th May                   Fatma                   Once we get any update you will email you on your following email address           03:56 PM, 08th May                   Fatma                   [email-masked]           03:56 PM, 08th May                     kainat                    Ok           03:57 PM, 08th May                   Fatma                   Is there anything else i can help you with?           03:57 PM, 08th May                     kainat                    No thanks           03:57 PM, 08th May                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:57 PM, 08th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2
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