Subject: Ticket Assigned - ndr
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 May 2021 11:12:27 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  ndr ahras                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ahras Bot:  Hi Ahras ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6302361329 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503116524            02:56 PM, 08th May                   Fatma                   Hi Ahras, Good afternoon , Thank
  you for contacting us. My name is Fatma,i will be happy to help you.           03:05 PM, 08th May                   Fatma                   I can see that you are contacting us to know the status of your order number 6302361329           03:07 PM, 08th May                   Fatma                   We would like to inform you that our courier partner tried to contact you on (+966503116524) thrice on 3 different days but didn't receive any response from your end.           03:09 PM, 08th May                   Fatma                   The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website.           03:09 PM, 08th May                   Fatma                   We sincerely apologies for any inconvenience caused to you.           03:10 PM, 08th May                   Fatma                   Is there anything else i can help you with?           03:10 PM, 08th May                   Fatma                   It was a plea
 sure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:12 PM, 08th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2543921