Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 May 2021 08:45:10 +0000

Hi Fatma Maher,  The customer has responded to the ticket.  need escalation  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/KxHXqY3JGUYdXYFqr7xYtg~~/AALN9wA~/RgRid4MNPVcDc3BjQgpgko1PlmC3nppMUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~"></div>
Dear All, <br>
<br>
Kindly be advised that the order has been exported to be returned to your warehouse. <br>
<br>
Best regards, 
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Lubna Shehadeh</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>7/5/2021 8:06 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>Fwd: [#2423209] - need escalation<br>
 
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<div dir="ltr">Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2423209" rel="noreferrer">#2423209</a>
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<div dir="ltr">Hi team,</div>

<div dir="ltr"> </div>

<div dir="ltr">Kindly return the order to the warehouse and help us to refund the customer .</div>

<div dir="ltr"> </div>

<div dir="ltr">Thank you for your help.</div>

<div dir="ltr"> </div>

<div dir="ltr">Regards,</div>

<div dir="ltr">Fatma Maher.</div>
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<blockquote class="freshdesk_quote">On Sun, 2 May at 2:30 PM <span class="separator">, Shipa Delivery Support &lt;[email-masked]&gt; wrote: </span>

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<span class="separator"> Dear All,<br>
<br>
Kindly note that the order has been exported to be returned. <br>
<br>
Best regards,  </span>

<div>
<br>
<span class="separator"><span class="labelnormal"><span class="labelname_sf">Bassil Thayabeh</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration:none;color:#f26641" rel="noreferrer">www.shipa.com</a> </span> </span>
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<blockquote class="freshdesk_quote">
<div><span class="separator">From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>2/5/2021 1:50 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#2423209] - need escalation<br>
  </span></div>

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<div dir="ltr"><span class="separator">Hi Team,<br>
<br>
No action has been taken yet,<br>
The customer is still chasing us for the order.<br>
<br>
Pls do the needful.<br>
<br>
Regards<br>
Shakeeb<br>
<br>
Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2423209" rel="noreferrer">#2423209</a> raised by بشاير ([email-masked]).</span></div>
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<span class="separator">On Wed, 28 Apr at 4:35 PM <span class="separator">, Shipa Delivery Support &lt;[email-masked]&gt; wrote: </span> </span>

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<span class="separator"> <span class="separator">Dear All, <br>
 <br>
 <br>
 <br>
 Well noted and received. We will do our best to arrange the delivery attempt at the earliest. <br>
 <br>
 <br>
Best regards  </span> </span>

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<br>
<br>
<span class="separator"><span class="separator"><span class="labelnormal"><span class="labelname_sf">Ahmad Alqatawna</span><br>
 <span class="labeltitle_sf">Customer Care</span><br>
 <a href="https://www.shipa.com" rel="noreferrer"><img class="fr-fic fr-dii" src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
 <strong>M:</strong> 800 SHIPA<br>
 <a href="https://www.shipa.com" style="text-decoration:none;color:#f26641" rel="noreferrer">www.shipa.com</a> </span> </span> </span>
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<div><span class="separator"><span class="separator">From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>28/4/2021 3:31 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>Fwd: [#2423209] - need escalation<br>
 </span></span></div>

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2423209