Subject: New Reply Received - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 May 2021 07:39:15 +0000

Hi Fatma Maher,  The customer has responded to the ticket.  escalation  Ticket comment <div>
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<div style="direction: ltr">Dear team. I want the product collected so I can return them. It seems you are just sending my complaint from one place to another</div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, May 7, 2021 1:00:47 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2510076] - escalation
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<div dir="ltr" style="box-sizing:border-box; word-break:break-word">Hi Zayneb ,
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<div>Thank you for getting in touch with us.</div>
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<div dir="ltr">We apologize for the inconvenience caused.</div>
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<div dir="ltr">With the reference to the order ID: 9655597019, we would like to inform you that  we have forwarded your issue to the concern team. We will get back to you once we receive any update<br style="box-sizing:border-box">
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<div>Feel free to get in touch with us for further assistance.</div>
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<div> Your friends,</div>
<div dir="ltr"> The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2510076