Subject: Ticket Assigned - click and collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 07 May 2021 15:00:42 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  click and collect harsha                    Bot:  Hi again! Bot:  Please enter your name Customer:  harsha Bot:  Hi Harsha ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9658020836 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:48 PM, 07th May                     harsha                    Ok           06:48 PM, 07th May                   Fatma                   Hi Harsha, Good evening , Thank you for contacting us. My name is Fatma,i will be happy to help you.           06:51 PM, 07th May                   Fatma                   I can see that you are contacting us to know the status of your order number 9658020836           06:52 PM, 07th May                     harsha                    Hey           06:53 PM, 07th May                     harsha                    We ordered a store pickup           06:53 PM, 07th May                     harsha                    But it has been delayed           06:54 PM, 07th May                     harsha                    And we could not get It for our anniversary           06:54 PM, 07th May                     harsha                    We would like to go get it at the store           06:54 PM, 07th May                   Fatma                   We sincerely apologies for any inconvenience caused to you.           06:56 PM, 07th May                   Fatma                   Could you please allow me 2 minutes to check your order details?           06:56 PM, 07th May                   Fatma                   We see that you have placed your order on May 3, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           06:58 PM, 07th May                   Fatma                   Is there anything else i can help you with?           06:58 PM, 07th May                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:00 PM, 07th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2537929