Subject: Ticket Assigned - refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 07 May 2021 14:14:38 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  refund ريم                    Bot:  Hi again! Bot:  Please enter your name Customer:  ريم Bot:  Hi ريم ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:00 PM, 07th May                     ريم                    السلام عليكم           06:01 PM, 07th May                   Fatma                   مرحبا ريم مساء الخير معك فاطمة,يسرني أن أساعدك.           06:01 PM, 07th May                     ريم                             06:01 PM, 07th May                     ريم                    قمت بطلب هذا الجهاز           06:01 PM, 07th May                     ريم                    واستخدمته لمره واحده فقط والان لا يعمل           06:02 PM, 07th May                   Fatma                   الرجاء ارسال رقم الطلب الذي تم ارساله لكم برسالة نصية عند اتمام طلبكم            06:03 PM, 07th May                   Fatma                   6289265269 هذا هو رقم الطلب           06:03 PM, 07th May                     ريم                    نعم           06:05 PM, 07th May                   Fatma                   إسمحيلي بدقيقتين حتى أتفحص بيانات الطلب           06:07 PM, 07th May                   Fatma                   هل يمكنك إعلامنا هل هناكضمان مع الجهاز ؟           06:08 PM, 07th May                   Fatma                   هل ما زلت معنا ؟            06:10 PM, 07th May                   Fatma                   هل يمكنك إعلامنا إن كنت متصل معنا؟           06:11 PM, 07th May                   Fatma                   يرجى العلم أنه سيتم إغلاق المحادثة لعدم وجود أي رد من قبلكم، الرجاء عدم التردد في التواصل معنا من جديد            06:14 PM, 07th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2537684