Subject: New Reply Received - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 05 May 2021 19:44:48 +0000

Hi Fatma Maher,  The customer has responded to the ticket.  escalation  Ticket comment <div>
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Actually. I’m referring to  order #<span style="font-family: Arial, Helvetica, sans-serif; text-align: left"><a href="https://www.centrepointstores.com/sa/en/my-account/order/6302264484?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_shipped_SA_en" style="" rel="noreferrer">6302264484</a></span><span style="caret-color: rgb(51, 51, 51); color: rgb(51, 51, 51); font-family: Arial, Helvetica, sans-serif; text-align: left; background-color: rgb(255, 255, 255); display: inline !important">.</span>
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<span style="caret-color: rgb(51, 51, 51); color: rgb(51, 51, 51); font-family: Arial, Helvetica, sans-serif; text-align: left; background-color: rgb(255, 255, 255); display: inline !important">Are you talking about the same order?</span>
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<span style="caret-color: rgb(51, 51, 51); color: rgb(51, 51, 51); font-family: Arial, Helvetica, sans-serif; text-align: left; background-color: rgb(255, 255, 255); display: inline !important">Secondly, are you referring to Citymax returning request?<span id="current-cursor-57096074-1160-47a1-b114-3006bd3fa4cd"></span></span>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, May 5, 2021 11:14:06 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2367450] - escalation
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<div dir="ltr">Hi Abdulwahab,<br>
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Thank you for your patience.<br>
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We sincerely apologies for the delay in getting back to you.<br>
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With the reference to the order ID: 6287493329, we have heard back from our team at this time and they have advised us that they are investigating regarding the same at this time. We will update you as soon as we receive further update from them.<br>
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We request you to please allow us some more time so we can assist you regarding this accordingly.<br>
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We appreciate your continued cooperation and patience with us.<br>
<br>
Your Friends,<br>
The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2367450