Subject: Ticket Assigned - delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 05 May 2021 09:37:51 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  delivery sadaf                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sadaf Bot:  Hi Sadaf ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9658251605 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971504895598            01:22 PM, 05th May                     sadaf                    Hi    
        01:24 PM, 05th May                   fatma                   Hi Sadaf, Good afternoon , Thank you for contacting us. My name is Fatma,i will be happy to help you.           01:25 PM, 05th May                     sadaf                    Hi           01:25 PM, 05th May                     sadaf                    9658251605           01:25 PM, 05th May                     sadaf                    One of the item is cancelled although i still see 2 pieces in stock on website           01:26 PM, 05th May                     sadaf                    I want it           01:26 PM, 05th May                     sadaf                    Why was it cancelled           01:26 PM, 05th May                   fatma                   6302227872           01:27 PM, 05th May                   fatma                   Could you please allow me 2 minutes to check your order details?           01:27 PM, 05th May                     sadaf                    Sure           01:27 PM, 05th May        
            fatma                   Juniors Printed Sipper Cup with Handle - 250 ml this item has been cancelled by our warehouse team as it was not in good condition and it was the last one there           01:30 PM, 05th May                   fatma                   We would like to inform you that we have processed the refund of amount ( AED11.70) on ( 5/5/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           01:31 PM, 05th May                   fatma                   Is there anything else i can help you with?           01:31 PM, 05th May                     sadaf                    But the website is still showing 2 pieces in stock           01:31 PM, 05th May                     sadaf                    Its not out of stock on the website           01:32 PM, 05th May                     sadaf                    ?           01:36 PM, 05th May                   fatma                   Those items are not in g
 ood quality           01:36 PM, 05th May                   fatma                   And we will inform our team to update the website           01:36 PM, 05th May                   fatma                   Is there anything else i can help you with?           01:36 PM, 05th May                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:37 PM, 05th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2518692