Subject: Ticket Assigned - click and collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 05 May 2021 09:03:30 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  click and collect samah                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  samah Bot:  Hi Samah ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8258259999 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096569959541            12:53 PM, 05th May                     samah                    Ok           12:54 PM, 05th May                   fatma                   Hi Samah, Good afternoon , Thank you for contacting us. My name is Fatma,i will be happy to help you.           12:59 PM, 05th May                   fatma                   I can see that you are contacting us to know the status of your order number 8258259999           01:00 PM, 05th May                   fatma                   We see that you have placed your order on May 4, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           01:02 PM, 05th May                   fatma                   Is there anything else i can help you with?           01:02 PM, 05th May                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:03 PM, 05th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2518459