Subject: Ticket Assigned - click and collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 05 May 2021 08:56:45 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  click and collect hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8257612293 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  065154207            12:38 PM, 05th May                   fatma                   Hi, Good afternoon , Thank you for contacting us. My name is Fatma,i will be happy to help you.           12:38 PM, 05th May                     hello                    Good Afternoon Fatima           12:38 PM, 05th May                     hello                    Can you please help me with the order #. 8257612293           12:38 PM, 05th May                     hello                    We visited the store today but still they were not able to help us           12:39 PM, 05th May                     hello                    are you there?           12:41 PM, 05th May                   fatma                   Yes i'm here           12:41 PM, 05th May                   fatma                   Thank you for sharing the order number with me           12:42 PM, 05th May                   fatma                   Could you please allow me 2 minutes to check your order details?           12:44 PM, 05th May                     hello                    ok           12:46 PM, 05th May                     hello                    thanks           12:46 PM, 05th May                   fatma                    We see that you have placed your order on May 2, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           12:47 PM, 05th May                   fatma                   Is there anything else i can help you with?           12:47 PM, 05th May                     hello                    is it possible if you can request to deliver to home address instead           12:49 PM, 05th May                   fatma                   I'm really sorry           12:53 PM, 05th May                   fatma                   But after placing order we will not be able to change the delivery method           12:53 PM, 05th May                   fatma                   We sincerely apologies for any inconvenience caused to you.           12:53 PM, 05th May                   fatma                   Is there anything else i can help you with?           12:54 PM, 05th May                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:56 PM, 05th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2518409