Subject: Ticket Assigned - click and collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 04 May 2021 12:05:55 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  click and collect shafnashussain                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  shafnashussain Bot:  Hi Shafnashussain ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9657235552 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0559385671            03:52 PM, 04th May                   fatma                   Hi Shafnashussain, Good afternoon , Thank you for contacting us. My name is Fatma,i will be happy to help you.           03:57 PM, 04th May                   fatma                   I can see that you are contacting us to know the status of your order number 9657235552           04:00 PM, 04th May                   fatma                   Could you please allow me 2 minutes to check your order details?           04:03 PM, 04th May                   fatma                   We see that you have placed your order on May 1, 2021 We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           04:04 PM, 04th May                   fatma                   Is there anything else i can help you with?           04:04 PM, 04th May                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:05 PM, 04th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2510716