Subject: Re: refund issue 6287316424
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, Fatma Maher <[email-masked]>, Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Malik Ismail <[email-masked]>, mohammed fahim <[email-masked]>
Date: Tue, 4 May 2021 04:24:00 -0700 (MST)

Hi Jessie, 

Any update on this. 

Regards 
shakeeb 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fatma Maher" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Malik Ismail" <[email-masked]> 
Sent: Friday, April 30, 2021 1:53:59 PM 
Subject: RE: refund issue 6287316424 

[ mailto:[email-masked] | @Apoorv Joshi ] 

Still waiting for payfort to revert to us on this. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Thursday, April 29, 2021 9:07 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Fatma Maher <[email-masked]>; seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]> 
Subject: Re: refund issue 6287316424 

External email sender, please take precaution. 

Hi Team, 

Please assist to share the refund RRN for the refund amount SAR 95. 

The refund amount is not reflecting on bank statement, checked MADA sheets shared with us order is not present, also, as per hybris the same is shared with Payfort on March 27, 2021. 

Please look into this and advise. Thank you for your help! 

Regards, 

Apoorv 

From: "Fatma Maher" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, April 26, 2021 2:48:43 PM 
Subject: refund issue 6287316424 

Hi Team, 

order number : 6287316424 

The refund has been processed but the customer is complain he did not receive it, and he has shared his bank statement, so kindly check an do the needful. 

Regards, 

Fatma Maher. 

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