Subject: Ticket Assigned - refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 04 May 2021 10:43:32 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  refund nada                    Bot:  Hi again! Bot:  Please enter your name Customer:  nada Bot:  Hi Nada ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to
  process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:35 PM, 04th May                     nada                    OK           02:35 PM, 04th May                   fatma                   Hi Nada, Good afternoon , Thank you for contacting us. My name is Fatma,i will be happy to help you.           02:35 PM, 04th May                     nada                    Refund not received Order number 6295257012 Order number 6
 274846489           02:35 PM, 04th May                   fatma                   Thank you for sharing the order numbers with me           02:35 PM, 04th May                   fatma                   Could you please allow me 2 minutes to check your order 6295257012  details?           02:36 PM, 04th May                     nada                    Ok           02:36 PM, 04th May                   fatma                   We would like to inform you that we have processed the refund of amount ( SAR252.45) on (4/25/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           02:37 PM, 04th May                   fatma                   Could you please allow me 2 minutes to check your order 6274846489details?           02:38 PM, 04th May                     nada                    Ok           02:38 PM, 04th May                   fatma                   We would like to inform you that we have processed the refund of amoun
 t ( SAR44.00) on (2/21/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           02:40 PM, 04th May                   fatma                   Is there anything else i can help you with?           02:40 PM, 04th May                     nada                    But the amount has not been refunded back. Sar 44.00           02:40 PM, 04th May                     nada                    Yes           02:40 PM, 04th May                     nada                    The payment of SAR 44.00 has not been credited to my bank account           02:41 PM, 04th May                   fatma                   Kindly contact your back and share with us the bank statement form 2/21/21 till today's date           02:41 PM, 04th May                   fatma                   So we will be able to investigate and assist you           02:41 PM, 04th May                     nada                    The bank is not issuing any statement       
     02:42 PM, 04th May                   fatma                   We need to to forward it to our team           02:42 PM, 04th May                   fatma                   Once you get it share it with us           02:42 PM, 04th May                     nada                    Ok           02:42 PM, 04th May                     nada                    Ok           02:43 PM, 04th May                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.'           02:43 PM, 04th May                     nada                    Bye           02:43 PM, 04th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2510101