Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 04 May 2021 09:56:04 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation shaik peerjani                    Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  shaik peerjani Bot:  Hi Shaik Peerjani ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6303192902 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:40 PM, 04th May                     shaik peerjani                    Ok           01:40 PM, 04th May                   fatma                   Hi Shaik , Good afternoon , Thank you for contacting us. My name is Fatma,i will be happy to help you.           01:40 PM, 04th May                     shaik peerjani                    Order details showing today           01:41 PM, 04th May                     shaik peerjani                    Not yet received any call or confirmation           01:41 PM, 04th May                     shaik peerjani                    Hell are you there           01:42 PM, 04th May                   fatma                   6303192902 Is this your order number ?           01:43 PM, 04th May                     shaik peerjani                    Yes           01:43 PM, 04th May                   fatma                   Could you please allow me 2 minutes to check your order details?           01:44 PM, 04th May                     shaik peerjani                    Sure           01:44 PM, 04th May                   fatma                   +966576994841 Is this your correct contact number ?           01:45 PM, 04th May                     shaik peerjani                    Yes           01:45 PM, 04th May                   fatma                   We sincerely apologies for any inconvenience caused to you.           01:47 PM, 04th May                   fatma                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:47 PM, 04th May                   fatma                   Once we et any update we will get back to you on your email   [email-masked]           01:47 PM, 04th May                   fatma                   Is there anything else i can help you with?           01:47 PM, 04th May                     shaik peerjani                    How long to deliver my order           01:47 PM, 04th May                     shaik peerjani                    I was mentioned today           01:48 PM, 04th May                     shaik peerjani                    It was mentioned today           01:48 PM, 04th May                     shaik peerjani                    Worst service and irresponsible support           01:50 PM, 04th May                   fatma                   This is not mentioned in my system           01:51 PM, 04th May                   fatma                   And that date is the excepted delivery date           01:51 PM, 04th May                   fatma                   And we will do our best to deliver the order ASAP           01:51 PM, 04th May                   fatma                   Is there anything else i can help you with?           01:52 PM, 04th May                     shaik peerjani                    Not helpful support           01:52 PM, 04th May                   fatma                   We sincerely apologies for any inconvenience caused to you.           01:53 PM, 04th May                   fatma                   Is there anything else i can help you with?           01:53 PM, 04th May                     shaik peerjani                    If it not delivered Why your team mentioned date           01:54 PM, 04th May                     shaik peerjani                    Poor service           01:54 PM, 04th May                   fatma                   We will contact our team to be sure that the order will be deliver to you soon           01:54 PM, 04th May                   fatma                   Is there anything else i can help you with?           01:54 PM, 04th May                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:55 PM, 04th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2509712