Subject: Ticket Assigned - return
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 May 2021 13:27:44 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return rawan alshaiji                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rawan alshaiji Bot:  Hi Rawan Alshaiji ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-
 15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96565538104            05:23 PM, 03rd May                     rawan alshaiji                    ok           05:23 PM, 03rd May                   fatma                   Hi Rawan , Good afternoon , Thank you for contacting us. My name is Fatma,i will be ha
 ppy to help you.           05:23 PM, 03rd May                     rawan alshaiji                    hello           05:23 PM, 03rd May                     rawan alshaiji                    i want refound           05:23 PM, 03rd May                     rawan alshaiji                    can i refound in the shop?           05:23 PM, 03rd May                     rawan alshaiji                    and exchange           05:23 PM, 03rd May                     rawan alshaiji                    in max shop?           05:24 PM, 03rd May                   fatma                   You can only return the items to the store and get your refund           05:24 PM, 03rd May                   fatma                   Is there anything else i can help you with?           05:24 PM, 03rd May                     rawan alshaiji                    what?           05:24 PM, 03rd May                     rawan alshaiji                    you mean           05:24 PM, 03rd May                     rawan alshai
 ji                    i can both exchange and refund in store???           05:25 PM, 03rd May                   fatma                   Sorry we don't have exchange option           05:26 PM, 03rd May                   fatma                   You can only return the items           05:26 PM, 03rd May                   fatma                   Is there anything else i can help you with?           05:26 PM, 03rd May                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:27 PM, 03rd May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2502763