Subject: Ticket Assigned - click and collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 May 2021 08:55:07 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  click and collect mustafa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mustafa Bot:  Hi Mustafa ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9657100080 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0545588928            12:35 PM, 03rd May                     mustafa                    hello           12:37 PM, 03rd May                   fatma                   Hi Mustafa, Good morning, Thank you for contacting us. My name is Fatma,i will be happy to help you.           12:45 PM, 03rd May                   fatma                   I can see that you are contacting us to know the status of your order number 9657100080           12:46 PM, 03rd May                   fatma                   Could you please allow me 2 minutes to check your order details?           12:51 PM, 03rd May                   fatma                   We see that you have placed your order on Apr 30, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           12:52 PM, 03rd May                   fatma                   Is there anything else i can help you with?           12:53 PM, 03rd May                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:54 PM, 03rd May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2500829