Subject: Ticket Assigned - return
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 May 2021 08:53:23 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return hoda                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hoda Bot:  Hi Hoda ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9655403674 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0565533825            12:44 PM, 03rd May                     hoda                    I made salereturn from
  many days and my credit still zero where is refund           12:45 PM, 03rd May                   fatma                   Hi, Good morning, Thank you for contacting us. My name is Fatma,i will be happy to help you.           12:46 PM, 03rd May                     hoda                    Why my refund late           12:46 PM, 03rd May                     hoda                    Hi Fatma           12:46 PM, 03rd May                   fatma                   9655403674 Is this the order number ?           12:46 PM, 03rd May                     hoda                    Yes           12:46 PM, 03rd May                     hoda                    Why u late everytime to add refund           12:47 PM, 03rd May                   fatma                   Could you please allow me 2 minutes to check your order details?           12:47 PM, 03rd May                     hoda                    Please check i need my credit to make anew order           12:48 PM, 03rd May                     hoda  
                   Ok           12:48 PM, 03rd May                   fatma                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           12:49 PM, 03rd May                   fatma                   Once the refund is processed the amount you paid online will be refunded back to your my credit wallet           12:49 PM, 03rd May                     hoda                    Ok it send from last wednesday           12:50 PM, 03rd May                     hoda                    Late           12:50 PM, 03rd May                     hoda                    Make u service more quick           12:50 PM, 03rd May                   fatma                   We sincerely apologies for any inconvenience caused to you.           12:50 PM, 03rd May                     hoda                    Ok           12:51 P
 M, 03rd May                   fatma                   We will do our best to refund your money back ASAP           12:51 PM, 03rd May                   fatma                   Is there anything else i can help you with?           12:51 PM, 03rd May                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:53 PM, 03rd May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2500811