Subject: Refund approval. 6298184470
From: Fatma Maher <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Mon, 3 May 2021 01:36:33 -0700 (MST)

Hi Team, 

Problem Statement: Refund approval. 

Ticket ID: 2451115 

Order Date :Apr 18, 2021 

Order ID:6298184470 

Tracking ID: 629818447023999991 

Total Price:SAR45.00 

Issue Description: The order was placed on Apr 18, 2021 and the status has been changed to pickup complete on 4/20/21 10:55 , the POC we ask from the store they informed us that this order has not been delivered to the store So now the customer neither receive his order nor his refund. 

Customer's history: This is the customer's 39th order and she has never faced any problems like this before. . 

Assistance required: We request you to provide refund approval for (SAR45.00), in order to have the customer refunded manually and close the issue. 

Thank you for your help. 

Regards, 
Fatma Maher