Subject: Re: Refund approval 6296525828
From: Fatma Maher <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Mon, 3 May 2021 01:30:27 -0700 (MST)

From: "Jessie Caparas" <[email-masked]> 
To: "Ritesh Sharma" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Ramesh Gottimukkala" <[email-masked]>, "Arish Laila" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fatma Maher" <[email-masked]>, "Mohd Imran" <[email-masked]>, "ashadi" <[email-masked]> 
Sent: Sunday, May 2, 2021 1:06:45 PM 
Subject: RE: Refund approval 6296525828 

Thanks [ mailto:[email-masked] | 
@Ritesh Sharma ] 

[ mailto:[email-masked] | @Shakeeb Arsalan ] go ahead. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Ritesh Sharma <[email-masked]> 
Sent: Sunday, May 2, 2021 10:36 AM 
To: Jessie Caparas <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; ArishLaila <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>; Fatma Maher <[email-masked]>; Mohd Imran <[email-masked]>; ashadi <[email-masked]> 
Subject: RE: Refund approval 6296525828 

Approved. 

[ mailto:[email-masked] | @ArishLaila ] – Please penalize the courier partner for this 

-- 

Thanks and Regards, 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centrepointstores.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C76e1e6d03e9946c1501e08d90d349752%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637555341785469386%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=pscC2yW6BRkbzX1u4LhkEiFExNEhPTTCFBZB6beKNV4%3D&reserved=0 ] 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, May 2, 2021 9:27 AM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Ritesh Sharma < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fatma Maher < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; ashadi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund approval 6296525828 
Importance: High 

Hi [ mailto:[email-masked] | 
@Ritesh Sharma ] 

Even with the POD shared, customer still insists order has not been delivered. 

The value is SAR 287 and the customer has been with us since 2019. 

Please advise if we can refund? 

FYI [ mailto:[email-masked] | 
@Ramesh Gottimukkala ] 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, May 1, 2021 10:06 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fatma Maher < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; ashadi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund approval 6296525828 

External email sender, please take precaution. 

Hi Team, 

Please check and assist, 
Concept is CP. 

Regards 
shakeeb 

From: "Fatma Maher" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, May 1, 2021 3:39:57 PM 
Subject: Refund approval 6296525828 

Hi Team, 

Problem Statement: Refund approval. 

Ticket ID: 2439241 

Order Date : Apr 14, 2021 

Order ID:6296525828 

Tracking ID: Z3959876 

Total Price:SAR287.00 

Issue Description: The order was placed on Apr 14, 2021 and delivered to wrong address on 4/19/21 6:50 PM , the POD we have provided to the customer confirmed that it's not his signature So now the customer neither receive his order nor his refund. 

Customer's history: This is the customer's 8th order and he has never faced any problems like this before. . 

Assistance required: We request you to provide refund approval for (SAR250.00), in order to have the customer refunded manually and close the issue. 

Thank you for your help. 

Regards, 

Fatma Maher 

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