Subject: Ticket Assigned - delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 02 May 2021 13:47:11 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  delivery hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9657565730 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506910058            05:41 PM, 02nd May                   fatma                   Hi, Good evening, 
 Thank you for contacting us. My name is Fatma,i will be happy to help you.           05:41 PM, 02nd May                     hello                    Good evening           05:42 PM, 02nd May                     hello                    I made an order today morning but id like to cancel it           05:42 PM, 02nd May                   fatma                   9657565730 I this the order number ?           05:43 PM, 02nd May                     hello                    Yes           05:43 PM, 02nd May                   fatma                   Could you please allow me 2 minutes to check your order details?           05:43 PM, 02nd May                     hello                    Sure           05:43 PM, 02nd May                   fatma                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your
  order.           05:44 PM, 02nd May                   fatma                   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           05:44 PM, 02nd May                   fatma                   Is there anything else i can help you with?           05:45 PM, 02nd May                     hello                    It's alright then, let it be delivered,its fine           05:46 PM, 02nd May                     hello                    Thank you and have a great evening           05:46 PM, 02nd May                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:46 PM, 02nd May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2494958