Subject: Ticket Assigned - return
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 02 May 2021 13:04:07 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return reena                    Bot:  Hi again! Bot:  Please enter your name Customer:  reena Bot:  Hi Reena ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8255773219 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  8255773219            04:56 PM, 02nd May                     reena                    I want to change my order because the size is not correct wat r the procedure to return           04:57 PM, 02nd May                   fatma                   Hi Reena, Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           04:58 PM, 02nd May                   fatma                   In the meantime, an exchange is not available at www.centrepointstores.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (centrepointstores) store across Kuwait .  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (centrepointstores) store in Kuwait .  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           05:02 PM, 02nd May                   fatma                   Is there anything else i can help you with?           05:02 PM, 02nd May                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:03 PM, 02nd May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2494630