Subject: New Reply Received - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 02 May 2021 08:01:15 +0000

Hi Fatma Maher,  The customer has responded to the ticket.  escalation  Ticket comment <div><br></div>
<div dir="auto">U have done the request 1 may!!!!!</div>
<div dir="auto">I’m waiting 3months till now and you just sent the request to aramex yesterday!!!!!!!!</div>
<div dir="auto">I need someone responsible to complain?!!</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 1 May 2021 at 11:54 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Walaa,<br><br>Thank you for your patience.<br><br>We apologize for the inconvenience you have faced.</div>
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<div dir="ltr">We would like to inform you that we have created a new return request and the courier partner may take up to 3 - 5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: 01000011384.</div>
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<div dir="ltr">You can also tracking the return request on Aramex <a href="https://www.aramex.com/" rel="noreferrer" style="box-sizing:border-box;color:rgb(44,92,197);word-break:break-word" target="_blank">https://www.aramex.com/</a>using the tracking number 43843561812.</div>
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<div>We thank you for your understanding and cooperation.</div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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<div>Regards,</div>Wala'a Othman</div></div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2250499