Subject: Ticket Assigned - delivery
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 01 May 2021 13:29:22 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  delivery sarah khater                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sarah khater Bot:  Hi Sarah Khater ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9657312825 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502658619            05:16 PM, 01st May                   fatma                   
 Hi Sarah , Good evening , Thank you for contacting us. My name is Fatma,i will be happy to help you.           05:17 PM, 01st May                     sarah khater                    Hello           05:17 PM, 01st May                     sarah khater                    I placed an order today at 2 pm, the cost of the items was deducted from my bank account but i received a message later stating that the the processing of the order failed.           05:18 PM, 01st May                     sarah khater                    But the cost had already been deducted           05:19 PM, 01st May                   fatma                   9657312825 is this your order number           05:19 PM, 01st May                     sarah khater                    And now the order is on hold for some reason           05:19 PM, 01st May                     sarah khater                    9657312825yes           05:19 PM, 01st May                   fatma                   Could you please allow me 2 minutes
  to check your order details?           05:22 PM, 01st May                     sarah khater                    Sure           05:23 PM, 01st May                   fatma                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9657312825) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9657319491).           05:24 PM, 01st May                   fatma                   The payment has been captured only once from your account which is for the new successfully placed order.           05:24 PM, 01st May                   fatma                   Is there anything else i can help you with?           05:24 PM, 01st May                     sarah khater                    So that means the order is successfully placed with a new ref
  number?           05:24 PM, 01st May                   fatma                   Yes           05:27 PM, 01st May                   fatma                   Is there anything else i can help you with?           05:27 PM, 01st May                     sarah khater                    Well thank you Fatma. Your help is much appreciated. Have a lovely day.           05:28 PM, 01st May                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:28 PM, 01st May                     sarah khater                    Thank you           05:29 PM, 01st May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2487967