Subject: Ticket Assigned - return
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 01 May 2021 12:31:35 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return shabana sarnaam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shabana sarnaam Bot:  Hi Shabana Sarnaam ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0526502105            04:19 PM, 01st May                     shabana sarnaam                    Ok           04:20 PM, 01st May                     shabana sarnaam                    Its over 20 days i returned the item           04:22 PM, 01st May                     shabana sarnaam                    But the money is not refunded           04:22 PM, 01st May                   fatma                   Hi Shabana , Good evening , Thank you for contacting us. My name is Fatma,i will be happy to help you.           04:24 PM, 01st May                   fatma                   Could you please share your order number so that I can assist you further?           04:27 PM, 01st May                   fatma                   هل ما زلت معنا ؟            04:28 PM, 01st May                   fatma                   هل يمكنك إعلامنا إن كنت متصل معنا؟           04:31 PM, 01st May                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:31 PM, 01st May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2487557