Subject: Ticket Assigned - return
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 01 May 2021 11:38:14 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return shameera                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shameera Bot:  Hi Shameera ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9656567569 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505957344            03:33 PM, 01st May                   fatma                   Hi Shameera, Good evening , Thank you for contacting us. My name is Fatma,i will be happy to help you.           03:34 PM, 01st May                     shameera                    Hi fatma           03:34 PM, 01st May                     shameera                    I just received my order           03:34 PM, 01st May                     shameera                    But i got other things that i didn't order as well           03:34 PM, 01st May                     shameera                    How can i return them?           03:34 PM, 01st May                   fatma                   In the meantime, an exchange is not available at www.maxfashion.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (maxfashion) store across the UAE.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (maxfashion) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           03:36 PM, 01st May                   fatma                   Is there anything else i can help you with?           03:37 PM, 01st May                     shameera                    Ok thank you           03:37 PM, 01st May                   fatma                   كان من دواعي سروري مساعدتكم.            03:38 PM, 01st May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2487175