Subject: Ticket Assigned - click and collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 30 Apr 2021 15:51:58 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  click and collect wasim haqram                    Bot:  Hi again! Bot:  Please enter your name Customer:  wasim haqram Bot:  Hi Wasim Haqram ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9656874659 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:42 PM, 30th Apr                   fatma                   Hi Wasim ,  Good evening , Thank you for contacting us. My name is Fatma,i will be happy to help you.           07:43 PM, 30th Apr                   fatma                   I can see that you are contacting us to know the status of your order number 9656874659           07:44 PM, 30th Apr                     wasim haqram                    There are three orders under processing 9656874659, 9656877067 and 9656726310           07:44 PM, 30th Apr                     wasim haqram                    All are click and collect orders           07:44 PM, 30th Apr                     wasim haqram                    Kindly please make sure i will able to collect the same by tomorrow           07:45 PM, 30th Apr                   fatma                   Could you please allow me 2 minutes to check your order details 9656874659?           07:45 PM, 30th Apr                     wasim haqram                    Ok           07:45 PM, 30th Apr                   fatma                   We see that you have placed your order on Apr 30, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           07:47 PM, 30th Apr                   fatma                   It's same in the 3 orders           07:48 PM, 30th Apr                   fatma                   Is there anything else i can help you with?           07:48 PM, 30th Apr                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:51 PM, 30th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2482443