Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 30 Apr 2021 15:34:34 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:30 PM, 30th Apr                   fatma                   Hi,  Good evening , Thank you for contacting us. My name is Fatma,i will be happy to help you.           07:30 PM, 30th Apr                     hi                    Hi           07:30 PM, 30th Apr                     hi                    I have requested for a return           07:31 PM, 30th Apr                     hi                    For one item in Order #9652438755           07:31 PM, 30th Apr                     hi                    Its been one week and no one has contacted me           07:31 PM, 30th Apr                   fatma                   We sincerely apologize for the inconvenience caused to you.           07:32 PM, 30th Apr                   fatma                   Please be assured as we will escalate this issue to our concerned team and they will closely work on this to fix it for you.             07:32 PM, 30th Apr                   fatma                   Once we get any update we will email you on [email-masked]           07:32 PM, 30th Apr                   fatma                   Is there anything else i can help you with?           07:32 PM, 30th Apr                     hi                    Ok please do           07:32 PM, 30th Apr                     hi                    Thanks           07:32 PM, 30th Apr                     hi                    That's all           07:33 PM, 30th Apr                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:34 PM, 30th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2482403