Subject: Ticket Assigned - return
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 30 Apr 2021 13:06:54 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0567096155            04:52 PM, 30th Apr                     hi                    I just wanted to collect the right product           04:52 PM, 30th Apr                     hi                    I ordered Burgundy Bar shades of Maybelline and I received the product which was different than advertised           04:53 PM, 30th Apr                   fatma                   Hi,  Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           04:56 PM, 30th Apr                   fatma                   Could you please share your order number so that I can assist you further?           05:00 PM, 30th Apr                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           05:01 PM, 30th Apr                   fatma                   Hi (Customer's Name), I have not received a response from you still, please confirm if we are still connected?           05:03 PM, 30th Apr                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:06 PM, 30th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2481778