Subject: New Reply Received - Refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 29 Apr 2021 12:26:05 +0000

Hi Fatma Maher,  The customer has responded to the ticket.  Refund  Ticket comment <div dir="auto">Hello<div dir="auto">I still have not received my refund. If payment back to the original account is not possible then could you refund the money to my centrepoint account?</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Apr 1, 2021, 5:00 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Ayisha,<br><br>
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<div>Thank you for reaching out to us.</div>
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<br>We sincerely apologise for any inconvenience caused to you.</div>
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<br>Regarding the order: 6284492149 Please note that the refund has been processed successfully from our side for the amount (SAR 108.85), however due to some concerns with the payment vendor, the refund has been rejected.</div>
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<br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.</div>
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<br>Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.</div>
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<br>Feel free to reach out to us for any further assistance.</div>
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<br>Your Friends,</div>
<div dir="ltr">The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2335043