Subject: Ticket Assigned - click and collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 28 Apr 2021 16:09:40 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  click and collect hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9655297176 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0559870773            07:57 PM, 28th Apr                   fatma                   Hi, Good evening , Thank you for contacting us. My name is Fatma,i will be happy to help you.           07:58 PM, 28th Apr                   fatma                   I can see that you are contacting us to know the status of your order number 9655297176           08:00 PM, 28th Apr                   fatma                   We see that you have placed your order on Apr 26, 2021. We would like to inform that Collection Point Delivery orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           08:06 PM, 28th Apr                   fatma                   Is there anything else i can help you with?           08:07 PM, 28th Apr                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:09 PM, 28th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2470539