Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 28 Apr 2021 15:24:32 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6300782932 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0554976308            07:13 PM, 28th Apr                   fatma                   Hi, Good evening , Thank you for contacting us. My name is Fatma,i will be happy to help you.           07:13 PM, 28th Apr                   fatma                   I can see that you are contacting us to know the status of your order number 6300782932           07:15 PM, 28th Apr                     hello                    This is the 2nd time they should deliver mu order but still no i tell them to come before 5pm because i have work  and my work place is to far and i have a service car to take me in my work place . They saud ok ill come before 5pm but no if they can make it they should say no           07:15 PM, 28th Apr                   fatma                   We sincerely apologies for any inconvenience caused to you.           07:16 PM, 28th Apr                   fatma                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             07:16 PM, 28th Apr                     hello                    Im still waiting and im so dissapointed to your courier           07:16 PM, 28th Apr                   fatma                   Once we get any update we will email you on [email-masked]           07:16 PM, 28th Apr                     hello                    I have lots if message to them but dodnt seen or reply  to me           07:17 PM, 28th Apr                   fatma                   Another delivery agent will deliver this order           07:21 PM, 28th Apr                   fatma                   Is there anything else i can help you with?           07:23 PM, 28th Apr                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:24 PM, 28th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2470410