Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 28 Apr 2021 12:56:51 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation ali hassan                    Bot:  Hi again! Bot:  Please enter your name Customer:  ali hassan Bot:  Hi Ali Hassan ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9655083100 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0562235714            04:47 PM, 28th Apr                   fatma                   Hi Ali , Good afternoon  , Thank you for contacting us. My name is Fatma,i will be happy to help you.           04:48 PM, 28th Apr                     ali hassan                    9655083100 order #           04:50 PM, 28th Apr                     ali hassan                    Every day getting massage that ur Delivery was unable to deliver           04:50 PM, 28th Apr                   fatma                   Thank you for sharing the order number with me           04:51 PM, 28th Apr                   fatma                   Could you please allow me 2 minutes to check your order details?           04:51 PM, 28th Apr                     ali hassan                    Sure           04:51 PM, 28th Apr                   fatma                   Sory for late reply           04:54 PM, 28th Apr                   fatma                   +971562235714 is this your correct contact number >           04:54 PM, 28th Apr                     ali hassan                    Yes           04:54 PM, 28th Apr                   fatma                   We sincerely apologies for any inconvenience caused to you.           04:55 PM, 28th Apr                   fatma                   Please be assured as we  are going to escalate this issue to our concerned team and they will closely work on this to fix it for you.             04:56 PM, 28th Apr                     ali hassan                    Thanks           04:56 PM, 28th Apr                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:56 PM, 28th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2469607