Subject: Ticket Assigned - return
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 28 Apr 2021 12:34:32 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96560082088            04:26 PM, 28th Apr                   fatma                   Hi, Good afternoon  , Thank you for contacting us. My name is Fatma,i will be happy to help you.           04:26 PM, 28th Apr                     hello                    hi           04:28 PM, 28th Apr                     hello                    i want to return all the items           04:28 PM, 28th Apr                     hello                             04:28 PM, 28th Apr                     hello                             04:28 PM, 28th Apr                     hello                    i cant choose them all           04:28 PM, 28th Apr                   fatma                   Thank you for sharing the order number with us           04:29 PM, 28th Apr                   fatma                   8255128713           04:29 PM, 28th Apr                   fatma                   Could you please allow me 2 minutes to check your order details?           04:29 PM, 28th Apr                     hello                    ok           04:29 PM, 28th Apr                   fatma                   163056706 - - Celeste Women's Solid T-Bar Pointed Toe Ballerina with Buckle Closure           04:31 PM, 28th Apr                   fatma                   163090329 - - Butterfly Glitter Detail Slip-On Round Toe Ballerina Shoes           04:31 PM, 28th Apr                   fatma                   Those items are nonreturnable items           04:31 PM, 28th Apr                     hello                    why ?!           04:31 PM, 28th Apr                     hello                    the size is not good           04:31 PM, 28th Apr                   fatma                   It's okay           04:33 PM, 28th Apr                   fatma                   We have created a return request for the items           04:33 PM, 28th Apr                     hello                    ok           04:33 PM, 28th Apr                   fatma                   Is there anything else i can help you with?           04:33 PM, 28th Apr                     hello                    no thank you           04:34 PM, 28th Apr                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:34 PM, 28th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2469445