Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 27 Apr 2021 17:17:01 +0000

Hi Fatma Maher,  The customer has responded to the ticket.  Returns  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/lL6vKTKENQEg6F1vZ7JMhg~~/AALN9wA~/RgRiaXqHPVcDc3BjQgpggQdHiGCfJr0_UhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB"></div>
Dear All,<br>
<br>
<br>
Kindly note that the order was delivered to the same customer. <br>
<br>
<br>
Best Regards
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Nour Al-Arjan</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr> <strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>27/4/2021 4:07 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#2428682] - Returns<br>
 
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<div dir="ltr">
<div dir="ltr">Hi Team,</div>

<div dir="ltr"> </div>

<div dir="ltr">Problem Statement: Wrong delivery </div>

<div> </div>

<div dir="ltr">Order Date :Apr 17, 2021</div>

<div dir="ltr">Order ID: 6297387134</div>

<div dir="ltr">Tracking ID: SD001698626</div>

<div> </div>

<div dir="ltr">Assistance Required: need to provide POD</div>

<div> </div>

<div dir="ltr">Issue Description: The customer has placed a order on <span dir="ltr">Apr 17, 2021</span> , the order status has been changed to delivered , but the customer is claiming he didn't receive the order.</div>

<div>​</div>

<div dir="ltr">so please investigate the issue and provide us the proof of delivery.</div>

<div dir="ltr"> </div>

<div dir="ltr">Regards,</div>

<div dir="ltr">Fatma Maher.</div>
</div>
</div>
<br>
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<img width="1" height="1" alt="" src="http://click.netsuite.com/q/l-u9DCac_z_HwzDVzOaghg~~/AALN9wA~/RgRiaXqHPlcDc3BjQgpggQdHiGCfJr0_UhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2428682