Subject: Ticket Assigned - on validation order
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 26 Apr 2021 11:50:07 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  on validation order michelle                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  michelle Bot:  Hi Michelle ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9655416955 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0558810972            03:40 PM, 26th Apr                   fatma     
               Hi Michelle, Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           03:44 PM, 26th Apr                   fatma                   I can see that you are contacting us to know the status of your order number 9655416955           03:44 PM, 26th Apr                   fatma                   Could you please allow me 2 minutes to check your order details?           03:47 PM, 26th Apr                   fatma                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.           03:48 PM, 26th Apr                   fatma                   Is there anything else i can help you with?           03:49 PM, 26th Apr                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:49 PM, 26th Apr                                          View conversation in Freshchat http
 s://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2457465