Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 26 Apr 2021 09:48:28 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation naifa arshad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  naifa arshad Bot:  Hi Naifa Arshad ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9651659686 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00971586606722            01:36 PM, 26th Apr                     naifa arshad                    Ok           01:36 PM, 26th Apr                   fatma                   Hi Naifa , Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           01:39 PM, 26th Apr                   fatma                   can see that you are contacting us to know the status of your order number 9651659686           01:41 PM, 26th Apr                     naifa arshad                    Yes           01:43 PM, 26th Apr                     naifa arshad                    I would like to cancel my order           01:43 PM, 26th Apr                   fatma                   Could you please allow me 2 minutes to check your order details?           01:45 PM, 26th Apr                   fatma                   We sincerely apologies for any inconvenience caused to you.           01:45 PM, 26th Apr                   fatma                   We are really sorry to inform you that we will not be able to cancel this oder           01:46 PM, 26th Apr                   fatma                   order *           01:46 PM, 26th Apr                   fatma                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:46 PM, 26th Apr                     naifa arshad                    Ok           01:47 PM, 26th Apr                   fatma                   Is there anything else i can help you with?           01:47 PM, 26th Apr                     naifa arshad                    No           01:48 PM, 26th Apr                     naifa arshad                    Thank you           01:48 PM, 26th Apr                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:48 PM, 26th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2456746