Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 25 Apr 2021 09:45:54 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation ayesha                    Bot:  Hi again! Bot:  Please enter your name Customer:  ayesha Bot:  Hi Ayesha ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:36 PM, 25th Apr                     ayesha                    Ok           01:36 PM, 25th Apr                   fatma                   Hi Ayesha, Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           01:38 PM, 25th Apr                     ayesha                    Hi i had req for returning about 2 shipments order9648703835           01:39 PM, 25th Apr                     ayesha                    And order 9650167155           01:39 PM, 25th Apr                     ayesha                    The 2 return orders i had give to the delivery man whom took it before both of the orders           01:40 PM, 25th Apr                     ayesha                    One guy from armex just came to collect about the order ends with 835           01:41 PM, 25th Apr                     ayesha                    835           01:41 PM, 25th Apr                     ayesha                    Can u inform them that both return req has been collected           01:42 PM, 25th Apr                   fatma                   Oh, Thank you for the clarification           01:44 PM, 25th Apr                   fatma                   I will share this with my team and  once we get any update we will get back to you           01:44 PM, 25th Apr                   fatma                   and we will email you on [email-masked]           01:44 PM, 25th Apr                   fatma                   Is there anything else i can help you with?           01:44 PM, 25th Apr                     ayesha                    Ok           01:44 PM, 25th Apr                     ayesha                    Thats it thank you           01:45 PM, 25th Apr                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:45 PM, 25th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2451380