Subject: Ticket Assigned - refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 24 Apr 2021 13:55:49 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  refund mona                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mona ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:38 PM, 24th Apr                   fatma                   مرحبا منى مساء الخير معك فاطمة,يسرني أن أساعدك.           05:39 PM, 24th Apr                     mona                    السلام عليكم .. بعتذر علي الازعاج .. لقد قمت بمراجعه كشف الحساب الخاص في البنك في           05:39 PM, 24th Apr                     mona                    وتبين انه تم سحب المبلغ           05:39 PM, 24th Apr                     mona                             05:39 PM, 24th Apr                   fatma                   إذا الرجاء بتزويدنا برقم التفويض           05:40 PM, 24th Apr                   fatma                   authorization number           05:40 PM, 24th Apr                   fatma                   من البنك ليتم تزويدة لفريق المالية           05:40 PM, 24th Apr                     mona                    واين اجد هذا الرقم           05:41 PM, 24th Apr                   fatma                   يتم تزويده من البنك           05:41 PM, 24th Apr                     mona                    لحظه من فضلك           05:42 PM, 24th Apr                   fatma                   تفضلي           05:44 PM, 24th Apr                     mona                             05:46 PM, 24th Apr                     mona                    هذه كل البيانات الموجوده بالبنك الخاصه بعمليه الشراء           05:47 PM, 24th Apr                   fatma                   لحظات لأتفقدها           05:47 PM, 24th Apr                     mona                    تفضلي           05:48 PM, 24th Apr                   fatma                   أعتذر لا أستطيع ان أجد رقم التفويض           05:50 PM, 24th Apr                   fatma                   authorization code           05:50 PM, 24th Apr                   fatma                   هل يمكنك إنشاء محادثة مع البنك ليتم تزويدكم بها           05:51 PM, 24th Apr                     mona                    3979           05:51 PM, 24th Apr                     mona                    هل هو الرقم المرسل من البنك لتاكيد عمليه السراء؟؟           05:52 PM, 24th Apr                     mona                    والذي يرسل في رساله نصيه           05:52 PM, 24th Apr                     mona                    حيث قمت بمراجعه الرسايل الخاصه ووجدت هذا الرقم 3979           05:53 PM, 24th Apr                   fatma                   الرقم يكون مكون من إرقام وحروف           05:54 PM, 24th Apr                   fatma                   transaction ID           05:54 PM, 24th Apr                   fatma                   رقم عملية الخصم           05:54 PM, 24th Apr                     mona                    تمام .. سأتواصل مع البنك           05:55 PM, 24th Apr                     mona                    شكرا لكي           05:55 PM, 24th Apr                   fatma                   كان من دواعي سروري مساعدتكم.            05:55 PM, 24th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2447891