Subject: Ticket Assigned - delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 24 Apr 2021 13:33:10 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  delivery mona                    Bot:  Hi again! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  mona Bot:  Hi Mona ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:18 PM, 24th Apr                   fatma                   Hi Mona, Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           05:19 PM, 24th Apr                     mona                    السلام عليكم .. اود معرفه حاله استرجاع المبلغ الخاص بطلب قمت بالغائه ورقم الطلب هو           05:19 PM, 24th Apr                     mona                    6288198956           05:20 PM, 24th Apr                   fatma                   شكراً لتزوديدي بالبيانات           05:25 PM, 24th Apr                   fatma                   اسمحلي بدقيقتين حتى أتفحص بيانات الطلب           05:25 PM, 24th Apr                     mona                    اهلا.. هل يوجد احد معي?           05:26 PM, 24th Apr                   fatma                   نعم           05:27 PM, 24th Apr                   fatma                   لحظات من فضلك           05:27 PM, 24th Apr                   fatma                   بعد التحقق تبين انه لم يتم سحب المبلغ من الحساب البنكي الخاص بكم           05:27 PM, 24th Apr                   fatma                   وقد تكون وثلتكم رسالة من البنك           05:27 PM, 24th Apr                   fatma                   وهذ رسالة السماح بالدفع           05:28 PM, 24th Apr                   fatma                   ولكن تم الإلغاء قبل أن يتم سحب المبلغ           05:28 PM, 24th Apr                     mona                    تفضلي           05:28 PM, 24th Apr                   fatma                   ويمكنكم التواصل مع البنك ليتم التأكد من ذلك           05:28 PM, 24th Apr                   fatma                   هل لديك أي إستفسار أخر؟           05:28 PM, 24th Apr                     mona                    ما معني سخب المبلغ           05:28 PM, 24th Apr                     mona                    تم سحب المبلغ وجاءت لي رساله من البنك بسحبه           05:29 PM, 24th Apr                   fatma                   الرسالة هي للسماح بالدفع           05:31 PM, 24th Apr                   fatma                   لم يتم إستلام أي مبلغ من سيادتكم           05:31 PM, 24th Apr                   fatma                   الرجاء التوصل مع ابنك لتأكد من ذلك           05:32 PM, 24th Apr                     mona                    تمام .. شكرا لكي           05:32 PM, 24th Apr                   fatma                   كان من دواعي سروري مساعدتكم.            05:32 PM, 24th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2447804