Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 24 Apr 2021 11:32:56 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation waseem akram                    Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  waseem akram Bot:  Hi Waseem Akram ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6299507643 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:11 PM, 24th Apr                     waseem akram                    6299507643           03:12 PM, 24th Apr                     waseem akram                    My order is not delivered and courier guy called me on Thursday and i responded and shared my location he later said           03:14 PM, 24th Apr                     waseem akram                    It is late in night           03:14 PM, 24th Apr                     waseem akram                    He will not come           03:14 PM, 24th Apr                   fatma                   Hi Waseem , Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           03:17 PM, 24th Apr                   fatma                   Thank you for sharing the order number with me           03:19 PM, 24th Apr                   fatma                   Could you please allow me 2 minutes to check your order details?           03:19 PM, 24th Apr                   fatma                   We sincerely apologies for any inconvenience caused to you.           03:21 PM, 24th Apr                   fatma                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             03:22 PM, 24th Apr                   fatma                   Is there anything else i can help you with?           03:22 PM, 24th Apr                     waseem akram                    0595622130 courier guys mobile number           03:22 PM, 24th Apr                     waseem akram                             03:24 PM, 24th Apr                     waseem akram                             03:24 PM, 24th Apr                   fatma                   Kindly note that another deliver agent will deliver the order           03:25 PM, 24th Apr                   fatma                   we will update you on your email address once we get any update           03:26 PM, 24th Apr                   fatma                   Is there anything else i can help you with?           03:26 PM, 24th Apr                     waseem akram                    Did you rescheduled it           03:26 PM, 24th Apr                     waseem akram                    Thanks           03:27 PM, 24th Apr                   fatma                   The courier team will try to deliver the order again           03:27 PM, 24th Apr                   fatma                   Don't worry           03:27 PM, 24th Apr                   fatma                   Is there anything else i can help you with?           03:29 PM, 24th Apr                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:32 PM, 24th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2447198