Subject: Ticket Assigned - delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 23 Apr 2021 13:28:54 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  delivery ahmed ali                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ahmed ali Bot:  Hi Ahmed Ali ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7454330339 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97336997471            05:23 PM, 23rd Apr                   fatma                   Hi
  Ahmed , Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           05:24 PM, 23rd Apr                   fatma                   I can see that you re contacting us to know the status of your order ID: 7454330339           05:25 PM, 23rd Apr                   fatma                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (7454330339) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (7454329697).           05:27 PM, 23rd Apr                   fatma                   Is there anything else i can help you with?           05:27 PM, 23rd Apr                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:28 PM, 2
 3rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2443398