Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 22 Apr 2021 16:03:26 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation mohamed hussein                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohamed hussein Bot:  مرحبًا ، ماذا تحتاج للمساعدة؟ Customer:  Order Status Bot:  يرجى اختيار موقعك Customer:  centrepointae Bot:  يرجى إدخال رقم الطلب للمتابعة Customer:  9652895771 Bot:    حالة الطلب الخاص بك :     يما يلي مواعيد استلام طلبك:  الطلب المنزلي: 5 to 8 أيام   يمكنك تتبع طلبك بسهولة من حسابي > تاريخ الطلبات. يرجى العلم بأن عملية الإرجاع تحتاج إلى وقت أطول خلال التنزيلات.  Bot:  هل تمكنت من حل الاستعلام الخاص بك Customer:  لا Bot:  هل ما زلت تريد التحدث إلى موظف الخدمة؟ Customer:  Yes Bot:  رجاءا أدخل بريدك الإلكتروني Customer:  [email-masked] Bot:  الرجاء إدخال رقمك Customer:  0588100022            07:39 PM, 22nd Apr                   fatma                   Hi Mohamed , Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           07:40 PM, 22nd Apr                     mohamed hussein                    Hi           07:40 PM, 22nd Apr                     mohamed hussein                    Actually I ordered a boot from Monday           07:40 PM, 22nd Apr                     mohamed hussein                    And i wanted to know when exactly they will deliver it since am traveling tomorrow morning           07:40 PM, 22nd Apr                   fatma                   9652895771 is this your order number ?           07:41 PM, 22nd Apr                     mohamed hussein                    Yes           07:41 PM, 22nd Apr                   fatma                   Could you please allow me 2 minutes to check your order details?           07:41 PM, 22nd Apr                     mohamed hussein                    Ok take your time           07:41 PM, 22nd Apr                   fatma                   Sorry for late reply           07:46 PM, 22nd Apr                     mohamed hussein                    No problem           07:46 PM, 22nd Apr                   fatma                   +971588100022 this is your correct contact number ?           07:46 PM, 22nd Apr                     mohamed hussein                    Yes           07:47 PM, 22nd Apr                   fatma                   one minute           07:47 PM, 22nd Apr                     mohamed hussein                    Ok but fast please           07:47 PM, 22nd Apr                   fatma                   This order is fresh, and it will be deliver to you within 1-2 days           07:49 PM, 22nd Apr                     mohamed hussein                    But i am traveling tomorrow           07:50 PM, 22nd Apr                     mohamed hussein                    No one will be able to take the delivery           07:50 PM, 22nd Apr                     mohamed hussein                    Can it be postponed to another day?           07:50 PM, 22nd Apr                   fatma                   The courier team will do 3 attempts after that the order they will return the order to the warehouse           07:51 PM, 22nd Apr                     mohamed hussein                    And the money will be returned?           07:52 PM, 22nd Apr                     mohamed hussein                    The delivery date can’t be changed to 15/5?           07:52 PM, 22nd Apr                   fatma                   Oh, i'm really sorry but we can not reschedule the order           07:54 PM, 22nd Apr                   fatma                   only the courier team can do that           07:54 PM, 22nd Apr                   fatma                   and it will be too late           07:54 PM, 22nd Apr                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           07:56 PM, 22nd Apr                     mohamed hussein                    Ok           07:56 PM, 22nd Apr                     mohamed hussein                    Yes yes           07:56 PM, 22nd Apr                   fatma                   Is there anything else i can help you with?           07:56 PM, 22nd Apr                     mohamed hussein                    Then can i write someone’s number to receive the order other than me?           07:57 PM, 22nd Apr                   fatma                   if he is in the same building it's okay           07:58 PM, 22nd Apr                     mohamed hussein                    Yeah           07:59 PM, 22nd Apr                     mohamed hussein                    His number is 057752250           07:59 PM, 22nd Apr                   fatma                   Okay i will share this number with the courier team           08:01 PM, 22nd Apr                   fatma                   and we will sent an email to you once it's updated           08:01 PM, 22nd Apr                   fatma                   Is there anything else i can help you with?           08:01 PM, 22nd Apr                     mohamed hussein                    No thank you           08:02 PM, 22nd Apr                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:03 PM, 22nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2439854