Subject: Ticket Assigned - return
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 22 Apr 2021 15:07:55 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return shereen                    Bot:  Hi again! Bot:  Please enter your name Customer:  shereen Bot:  Hi Shereen ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:01 PM, 22nd Apr                   fatma                   Hi Shereen, Good evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           07:01 PM, 22nd Apr                     shereen                    The order status isn’t updated, so i am unable to request a return           07:02 PM, 22nd Apr                   fatma                   Could you please share your order number so that I can assist you further?           07:02 PM, 22nd Apr                   fatma                   i can create a return request from my sida           07:02 PM, 22nd Apr                   fatma                   side           07:02 PM, 22nd Apr                   fatma                   share the item name that you want to return and i will share the return request details           07:03 PM, 22nd Apr                     shereen                             07:03 PM, 22nd Apr                     shereen                    This order including 2 items           07:04 PM, 22nd Apr                   fatma                   9651759982           07:04 PM, 22nd Apr                     shereen                    Right           07:04 PM, 22nd Apr                   fatma                   you want to return both of the items?           07:04 PM, 22nd Apr                     shereen                    Yes           07:05 PM, 22nd Apr                   fatma                   Okay           07:05 PM, 22nd Apr                   fatma                   one minute please           07:05 PM, 22nd Apr                     shereen                    Sure           07:05 PM, 22nd Apr                     shereen                    Thanks dear           07:06 PM, 22nd Apr                   fatma                   Is there anything else i can help you with?           07:07 PM, 22nd Apr                     shereen                    Thank you           07:07 PM, 22nd Apr                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:07 PM, 22nd Apr                     shereen                    You too           07:07 PM, 22nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2439706