Subject: Ticket Assigned - delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 22 Apr 2021 14:56:44 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  delivery angelica asssadourian                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  angelica asssadourian Bot:  Hi Angelica Asssadourian ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9653990296 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971559010672            06:52 
 PM, 22nd Apr                   fatma                   Hi Angelica , Good afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           06:53 PM, 22nd Apr                     angelica asssadourian                    Ok           06:53 PM, 22nd Apr                     angelica asssadourian                    Hi why I have another order which is  verufying payment           06:53 PM, 22nd Apr                     angelica asssadourian                    My order was placed already           06:53 PM, 22nd Apr                   fatma                   9653990296 is this your order number           06:54 PM, 22nd Apr                     angelica asssadourian                             06:54 PM, 22nd Apr                     angelica asssadourian                    Acutally there are 2 on my account           06:54 PM, 22nd Apr                     angelica asssadourian                    Thank you for your order. Order 9653987446 for Casio Men's Gold Anal
 og Metal ... +2more item(s) for AED  238.0 is confirmed. Expect delivery by 25-04-2021.           06:54 PM, 22nd Apr                     angelica asssadourian                    This was my order which was paid also           06:54 PM, 22nd Apr                   fatma                   one minute please           06:55 PM, 22nd Apr                   fatma                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9653990296) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9653987446).           06:55 PM, 22nd Apr                   fatma                   The payment has been captured only once from your account which is for the new successfully placed order.           06:55 PM, 22nd Apr                     angelica asssadouri
 an                    Ok thank you for the assistance regarding this matter           06:56 PM, 22nd Apr                   fatma                   Is there anything else i can help you with?           06:56 PM, 22nd Apr                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:56 PM, 22nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2439676