Subject: Ticket Assigned - My Account
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 21 Apr 2021 10:51:29 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  My Account I am trying to sign in with my account but is says Invalid password or username, I changed my password and still the same problem?! 
I am 100% sure my information are correct https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2419575