Subject: New Reply Received - Promotions or Gift Vouchers
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 18 Apr 2021 19:38:42 +0000

Hi Fatma Maher,  The customer has responded to the ticket.  Promotions or Gift Vouchers  Ticket comment <div>Dear Mr Mohamed Nagy</div>
<div id="yMail_cursorElementTracker_1618773855089"><br></div>
<div id="yMail_cursorElementTracker_1618773855300">Hope this Email finds you well, </div>
<div id="yMail_cursorElementTracker_1618773868219"><br></div>
<div id="yMail_cursorElementTracker_1618774170279">I would like to inform you that I successfully used the mentioned promotion code and I received my products today, but I need to change some products with another items, so I would like to enquire about replacement mechanism without loose the offer. </div>
<div id="yMail_cursorElementTracker_1618774638273"><br></div>
<div id="yMail_cursorElementTracker_1618774638339">Regards <br><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" target="_blank" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Mar 15, 2021 at 11:17 AM, Ismail Elkholy</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv8495820300"><div>
<span style="font-family:sans-serif">Dear Mr Mohamed Nagy</span><div id="yiv8495820300yMail_cursorElementTracker_1615697912195" style="font-family:sans-serif"><br style=""></div>
<div id="yiv8495820300yMail_cursorElementTracker_1615792637325" style="font-family:sans-serif">Gentle Reminder No. (2)</div>
<div id="yiv8495820300yMail_cursorElementTracker_1615792649212" style="font-family:sans-serif"><br style=""></div>
<div id="yiv8495820300yMail_cursorElementTracker_1615792636262" style="font-family:sans-serif">Best Regards. </div>
<br><div id="yiv8495820300ymail_android_signature"><a id="yiv8495820300ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" target="_blank" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <div class="yiv8495820300yqt7015034113" id="yiv8495820300yqt51308"><blockquote style="margin:0 0 20px 0"> <div style="font-family:Roboto, sans-serif;color:#6D00F6"> <div>On Sun, Mar 14, 2021 at 8:59 AM, Ismail Elkholy</div>
<div>&lt;[email-masked]&gt; wrote:</div> </div> <div style="padding:10px 0 0 20px;margin:10px 0 0 0;border-left:1px solid #6D00F6"> <div id="yiv8495820300"><div>Dear Mr Mohamed Nagy<div id="yiv8495820300yMail_cursorElementTracker_1615697912195"><br></div>
<div id="yiv8495820300yMail_cursorElementTracker_1615697912383">Gentle Reminder. </div>
<div id="yiv8495820300yMail_cursorElementTracker_1615697945257"><br></div>
<div id="yiv8495820300yMail_cursorElementTracker_1615697946032">Best Regards. <br><br><div id="yiv8495820300ymail_android_signature"><a id="yiv8495820300ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" target="_blank" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <div class="yiv8495820300yqt1564430950" id="yiv8495820300yqt58367"><blockquote style="margin:0 0 20px 0"> <div style="font-family:Roboto, sans-serif;color:#6D00F6"> <div>On Thu, Mar 11, 2021 at 12:15 AM, Ismail Elkholy</div>
<div>&lt;[email-masked]&gt; wrote:</div> </div> <div style="padding:10px 0 0 20px;margin:10px 0 0 0;border-left:1px solid #6D00F6"> <div id="yiv8495820300"><div>Dear Mr Mohamed Nagy<div id="yiv8495820300yMail_cursorElementTracker_1615406466314">Hope this Email finds you well, </div>
<div id="yiv8495820300yMail_cursorElementTracker_1615406476048"><br></div>
<div id="yiv8495820300yMail_cursorElementTracker_1615406476170">I would like to appreciate your quick reply to my note which reflects your respect and concern to your customer. </div>
<div id="yiv8495820300yMail_cursorElementTracker_1615406610609">Anyway, I would like to inform you that I have already checked my selected items and I found that there are 5 items from splash and 2 items from shoemart and I don't know if there is any difference between the two markets, I think that both of these markets following Centrepoint stores. also, I would like to inform you that I am going to buy same items that I tried to buy before when the proplem occurred in the first time. </div>
<div id="yiv8495820300yMail_cursorElementTracker_1615407011232">So I am kindly requesting from you to modify this voucher to be available for splash and shoemart. </div>
<div id="yiv8495820300yMail_cursorElementTracker_1615407063586"><br></div>
<div id="yiv8495820300yMail_cursorElementTracker_1615407063672">Best Regards. <br><br><div id="yiv8495820300ymail_android_signature"><a id="yiv8495820300ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" target="_blank" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <div class="yiv8495820300yqt1350069265" id="yiv8495820300yqt90631"><blockquote style="margin:0 0 20px 0"> <div style="font-family:Roboto, sans-serif;color:#6D00F6"> <div>On Wed, Mar 10, 2021 at 11:39 PM, Splash</div>
<div>&lt;[email-masked]&gt; wrote:</div> </div> <div style="padding:10px 0 0 20px;margin:10px 0 0 0;border-left:1px solid #6D00F6"> <div id="yiv8495820300"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<div dir="ltr">Hi Ismail Elkholy,<br><br><br>Hope this mail finds you well,</div>
<div><br></div>
<div dir="ltr">Kindly note that i have tried it now by myself and the code is working fine on splash website,</div>
<div dir="ltr">Kindly check the attachment showing the added "Random items" for the amount of AED 600, and the code is mentioned also.</div>
<div dir="ltr">​</div>
<div dir="ltr">Kindly try again and inform me if you still face any issue,</div>
<div dir="ltr">​</div>
<div dir="ltr">Regards,</div>
<div dir="ltr">Mohamed Nagy </div>
</div>
<div class="yiv8495820300freshdesk_quote">
                          <blockquote class="yiv8495820300freshdesk_quote">
                            On
                            Wed, 10 Mar at 10:49 PM
                            <span class="yiv8495820300separator">,  Ismail Elkholy &lt;[email-masked]&gt;  wrote:
                            </span><div>Dear all, </div>
<div id="yiv8495820300yMail_cursorElementTracker_1615401685361">Hope this Email finds you well, </div>
<div id="yiv8495820300yMail_cursorElementTracker_1615401700139"><br></div>
<div id="yiv8495820300yMail_cursorElementTracker_1615401700232">I would like to appreciate your kind cooperation to try to solve the problem that I faced during shopping from splash application, but unfortunately I am still not able to use the voucher mentioned in your earlier email, please find the attached screen shots that showing the proplem during shopping with 600 AED, please try to solve this problem as soon as possible.</div>
<div id="yiv8495820300yMail_cursorElementTracker_1615402065104"><br></div>
<div id="yiv8495820300yMail_cursorElementTracker_1615402065152">Best Regards. <div class="yiv8495820300yahoo-compose-assist-image-card yiv8495820300ymail-android-inline-img-container yiv8495820300ymail-card">
<img class="yiv8495820300inline-image-global yiv8495820300inlined-image-cid-a8fa4dcd-0bfb-4c26-ba13-2a393e5d6ea6" id="yiv8495820300ymail_attachmentIda8fa4dcd-0bfb-4c26-ba13-2a393e5d6ea6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwMDM5OTUzMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.3VGhWFsZ9v-g4c-xI76-krp_QK-_sqKHm7vqqBZGf1E" style="width:100%;max-width:800px"><br>
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<div class="yiv8495820300yahoo-compose-assist-image-card yiv8495820300ymail-android-inline-img-container yiv8495820300ymail-card">
<img class="yiv8495820300inline-image-global yiv8495820300inlined-image-cid-19672cc4-fb8b-4311-bb73-2f583e407d4e" id="yiv8495820300ymail_attachmentId19672cc4-fb8b-4311-bb73-2f583e407d4e" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwMDM5OTUzMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.7Jo1x69nPpZzw2ImIO_lReF-QLhVbPxeSDJE909a2_w" style="width:100%;max-width:800px"><br>
</div>
<br><br><br><br><div id="yiv8495820300ymail_android_signature"><a id="yiv8495820300ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" target="_blank" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin:0 0 20px 0"> <div style="font-family:Roboto, sans-serif;color:#6D00F6"> <div></div>
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<div class="yiv8495820300freshdesk_quote"><blockquote class="yiv8495820300freshdesk_quote">
<div>On Sun, Mar 7, 2021 at 10:04 AM, Splash</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding:10px 0 0 20px;margin:10px 0 0 0;border-left:1px solid #6D00F6"> <div id="yiv8495820300"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	
<div>There is a new comment in the ticket submitted by Ismail Elkholy to HelpSPAE</div>
<br> Comment added by : Chiranjeev Malhotra<br><br>Comment Content: <br><div class="yiv8495820300WordSection1">
<div class="yiv8495820300MsoNormal"><span style="font-size:9.0pt;font-family:Helvetica;color:black">Dear Splash Team,</span></div>
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<span lang="EN-US" style="font-size:9.0pt;font-family:Helvetica;color:black">Please ignore the previous email.</span><span style="font-size:9.0pt;font-family:Helvetica;color:black"><br>
<br>
The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.<br>
<br>
Code: 803-PWKA-9HSK-SM3G-M|Start Date: 07.03.2021 00:00:00|End Date: 07.06.2021 00:00:00<br>
<br>
Type: Serial Voucher|Concept: SPLASH|Territory: UAE|Checkout Site: N/A<br>
<br>
Value: 240 AED|Minimum Threshold Value: 600 AED|Maximum Discount:  N/A|Combinable with other vouchers: TRUE<br>
<br>
Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1<br>
<br>
Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A</span>
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<div class="yiv8495820300MsoNormal"><span lang="EN-US">Regards,</span></div>
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<div class="yiv8495820300MsoNormal"><span lang="EN-US" style="font-size:12.0pt;color:#4472C4">Chiranjeev Malhotra</span></div>
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<div class="yiv8495820300MsoNormal" style="background:white"><span lang="EN-US" style="font-size:12.0pt;color:black">Digital Marketing Coordinator</span></div>
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<div class="yiv8495820300MsoNormal" style="background:white"><span lang="EN-US" style="font-size:12.0pt;color:black">Web Team | Landmark Group</span></div>
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<div class="yiv8495820300MsoNormal"><span lang="EN-US" style="color:black">W: webteam.com</span></div>
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<div class="yiv8495820300MsoNormal"><span lang="EN-US">M:+971545688773</span></div>
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<span lang="EN-US">T:<span style="color:black"> +9714 517 2108</span></span> </div>
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<div class="yiv8495820300MsoNormal"> </div>
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<div class="yiv8495820300freshdesk_quote"><blockquote class="yiv8495820300freshdesk_quote">
<div>From: <span style="font-size:12.0pt;color:black">Mohamed Nagy &lt;[email-masked]&gt;<br>
<b>Date: </b>Thursday, 4 March 2021 at 6:10 PM<br>
<b>To: </b>Ron Thomas &lt;[email-masked]&gt;, Raveen Sethupathy &lt;[email-masked]&gt;, Chiranjeev Malhotra &lt;[email-masked]&gt;<br>
<b>Cc: </b>Namrita Kanjani &lt;[email-masked]&gt;, Escalations Dxbteam &lt;[email-masked]&gt;, Splash &lt;[email-masked]&gt;, "[email-masked]" &lt;[email-masked]&gt;<br>
<b>Subject: </b>RE: [#2149033] - Promotions or Gift Vouchers - order 9638238314</span>
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<div class="yiv8495820300MsoNormal"> </div>
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<div class="yiv8495820300MsoNormal">Dear All,</div>
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<div class="yiv8495820300MsoNormal"> </div>
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<div class="yiv8495820300MsoNormal">Kind reminder as this is DED case,</div>
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<div class="yiv8495820300MsoNormal"> </div>
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<div class="yiv8495820300MsoNormal">Regards,</div>
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<div class="yiv8495820300MsoNormal">Mohamed Nagy</div>
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<div class="yiv8495820300MsoNormal"> </div>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
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<b>From:</b> Ron Thomas &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, March 3, 2021 5:35 PM<br>
<b>To:</b> Mohamed Nagy &lt;[email-masked]&gt;; Raveen Sethupathy &lt;[email-masked]&gt;; Chiranjeev Malhotra &lt;[email-masked]&gt;<br>
<b>Cc:</b> Namrita Kanjani &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Splash &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> Re: [#2149033] - Promotions or Gift Vouchers - order 9638238314</div>
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<div class="yiv8495820300MsoNormal"> </div>
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<div class="yiv8495820300MsoNormal"><a id="yiv8495820300OWAAM637B5D357D2C404798C158DCF34D2852" href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="font-family:sans-serif;text-decoration:none">@Chiranjeev Malhotra</span></a></div>
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<div class="yiv8495820300MsoNormal"> </div>
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<div class="yiv8495820300MsoNormal" style="background:white"><span style="font-size:12.0pt;font-family:New serif;color:black">Regards,</span></div>
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<div class="yiv8495820300MsoNormal" style="background:white"><span style="font-size:12.0pt;font-family:New serif;color:black">Ron Thomas</span></div>
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<div class="yiv8495820300MsoNormal" style="background:white"><span style="font-size:12.0pt;font-family:New serif;color:black">Web Team | Landmark Group</span></div>
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<div class="yiv8495820300MsoNormal"><span style="font-size:12.0pt;font-family:New serif;color:black">T: +97145172134</span></div>
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<div class="yiv8495820300MsoNormal"> </div>
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<b><span style="font-size:12.0pt;color:black">From: </span></b><span style="font-size:12.0pt;color:black">Mohamed Nagy &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Date: </b>Wednesday, March 3, 2021 at 5:19 PM<br>
<b>To: </b>Raveen Sethupathy &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;, Chiranjeev Malhotra &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc: </b>Ron Thomas &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;, Namrita Kanjani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;, Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;,
 Splash &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;, "<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject: </b>RE: [#2149033] - Promotions or Gift Vouchers - order 9638238314</span>
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<div class="yiv8495820300MsoNormal"> </div>
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<div class="yiv8495820300MsoNormal">Dear All,</div>
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<div class="yiv8495820300MsoNormal"> </div>
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<div class="yiv8495820300MsoNormal">Kindly ignore the below request for the voucher, instead please issue Voucher with this terms</div>
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<div class="yiv8495820300MsoNormal"> </div>
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<div class="yiv8495820300xxxxmsonormal">Voucher for Splash for AED 240, Validity 1 Month and threshold of AED 600, Territory UAE.</div>
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<div class="yiv8495820300xxxxmsonormal"> </div>
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<div class="yiv8495820300xxxxmsonormal">Regards,</div>
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<div class="yiv8495820300xxxxmsonormal">Mohamed Nagy</div>
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<b>From:</b> Raveen Sethupathy &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, March 1, 2021 2:56 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; Splash &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Chiranjeev Malhotra &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Ron Thomas &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Namrita Kanjani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#2149033] - Promotions or Gift Vouchers</div>
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<div class="yiv8495820300MsoNormal"> </div>
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<div class="yiv8495820300MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black"><a id="yiv8495820300OWAAM736867" href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="font-family:sans-serif;text-decoration:none">@Chiranjeev Malhotra</span></a></span></div>
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<div class="yiv8495820300p1" style="background:white"><span class="yiv8495820300s1"><span style="font-size:12.0pt;color:black">Regards,</span></span></div>
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<div class="yiv8495820300p1" style="background:white"><span style="font-size:12.0pt;color:black">Raveen Sethupathy</span></div>
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<div class="yiv8495820300p1" style="background:white"><span style="font-size:12.0pt;color:black;background:#FAFBFC">Team Lead - Ecommerce Content Merchandising</span></div>
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<div class="yiv8495820300p1" style="background:white"><span class="yiv8495820300s1"><span style="font-size:12.0pt;color:black">Web Team | Landmark Group</span></span></div>
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<div class="yiv8495820300p1" style="background:white"><span class="yiv8495820300s1"><span style="font-size:12.0pt;color:black">m: +971566909499</span></span></div>
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<div class="yiv8495820300p3" style="background:white"><span class="yiv8495820300s4"><span style="font-size:12.0pt;color:black">t: +97145172141</span></span></div>
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<b><span style="color:black">From:</span></b><span style="color:black"> Splash &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;</span><div class="yiv8495820300yqt7711928989" id="yiv8495820300yqtfd94504">
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<b>Sent:</b>
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</div> Monday, March 1, 2021 2:41 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Raveen Sethupathy &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Ron Thomas &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Julius Rodrigues &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Jason Dsouza &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Namrita Kanjani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#2149033] - Promotions or Gift Vouchers </div>
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<div><b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b></div>
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<div class="yiv8495820300MsoNormal"><span style="font-size:10.5pt">Hi Team,</span></div>
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<div class="yiv8495820300MsoNormal"><span style="font-size:10.5pt">Regarding the below voucher request.</span></div>
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<div class="yiv8495820300MsoNormal"><span style="font-size:10.5pt">Order ID: NA Spin code issue<br>
Concept:  Splashfashions<br>
Value: AED 460<br>
Th value: AED 461<br>
Validity: one month<br>
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Thank you for your help.<br>
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Regards,<br>
Fatma Maher</span></div>
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<span style="font-size:10.5pt"><br>
</span><span style="font-size:1.0pt;font-family:serif;color:white">2149033:1125156</span><span style="font-size:10.5pt">
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</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2149033